welearn Wednesday: Incidents reported that relate to incivility

February 22, 2023

Each month as part of welearn Wednesdays we present a new learning pack identified as a key learning topic from local serious incidents, investigations, complaints, litigation, or coroner cases. The learning may not have a direct link to your area of work; however, the learning provides an opportunity to reflect on some of the wider issues that could be useful for you to consider.

This month’s welearn is taking learning from incidents reported, HR investigations and complaints that have identified a greater need to understand the impact that incivility has on us as people: our desire to come to work and importantly the impact on patient safety and experiences of care when we are not civil with each other.

For more information please see welearn February newsletter.

If you would like to be involved in the welearn user reference group, please email marsha.jones3@nhs.net