You Said We did
May 15, 2018
Our first Speak Up Day took place in September 2017 where over 1,000 colleagues made a promise to speak up if they saw an issue of concern relating to safety at work.
Teams were asked via our Hot Topics feedback system to share any issues of concern that had been raised and not yet resolved.
Executive directors took ownership over each issue and contacted the teams to discuss their concerns and the actions they would expect. Some issues raised were handled locally by the team and their managers as reported in the Hot Topics feedback.
Here are some of the outcomes:
| Issue raised | Outcome |
| Effectiveness of case note scanning | Most issues now resolved |
| Unfair annual leave processes in department | Arrangements reviewed openly and new process in place from 1 January 2018 |
| Uncertainty over oncology changes impacting on staffing | Oncology changes are now clear and patients for solid tumour oncology care are being transitioned to UHB or RWT up to end of February 2018. Regular communication with staff and patients. |
| Falls not being appropriately documented reported as incidents | Issue raised at senior nurse forum |
| Lack of feedback relating to incidents raised | Improved feedback mechanism to be in place locally |
| Inappropriate and unprofessional behaviour within a team | Chief Nurse meeting with team leader |
| Monitoring system for mandatory training | Mandatory training can be accepted from other organisations, new mandatory training system will be introduced in 2018 , CDA is being updated quickly reducing time delay in registering compliance. |
| Telephony outages | Telephone issues now resolved with ongoing monitoring |
| Concern about Unity in light of existing IT issues | Reassured and new urgent response service for callers if with patient |
| Catering facilities | New suppliers in place and click and collect service launching at City Hospital in January 2018 |
| Parking issues at Sandwell | More spaces now that Education Centre refurbishment is complete |
| IT system for wheelchair services | Discussed with CIO and reassured that right actions being progressed. |
| Pathology changes and staff communications | Communications shared with affected teams, via Pathology news and on Connect pages |
| Confidentiality of concerns / complaints | Reassurance that concerns raised are treated in confidence. We welcome people speaking up and respect right to anonymity. |
| Infection control over supply cages | Confirmed that NHS Supply Chain cages are single use and returned daily to NHS Supplies for industrial cleaning before re-use |