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West Midlands System leadership PCM programme

March 28, 2019

There are funded places available for the process communication model (PCM) course taking place from 25 – 27 June in the West Midlands.

Although PCM is widely established across America, Australasia and large parts of Europe, it is brand new in the UK, with only a small number of qualified trainers currently available.

To be effective communicators, professionals at work must understand the personalities of their colleagues, customers or patients – how they perceive the world, how they communicate and how they are motivated.

This PCM programme will develop your skills to:

  • Improve your listening skills to a level of mastery
  • Decode and understand other people’s behaviour
  • Predict and identify the onset of distressed behaviour
  • Intervene constructively through communication
  • Develop an effective communication model as a leader
  • Detect and correct miscommunication before it creates an incident
  • Respond quickly to situations and defuse stress
  • Invite people back into positive behaviour

For more information PCM information sheet.

To apply for an application form on this funded programme email rwh-tr.EandTTheAshes@nhs.net.