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Unity countdown: It’s Monday

September 16, 2019

Message on behalf of Toby Lewis:

As you know on Saturday we start ‘cutting across’ to the Unity EPR and kick off our Go Live fortnight.  During the fortnight we have extra staff and help in place, and have delayed some patients’ care to make sure we use the time to get used to the system.  By Monday 7 October (three weeks today) we need to back running as normal.

During Go Live you will be able to get help from four main sources:

  • You can contact the IT Helpdesk. The desk is open 7 days a week on 4050 and will be the gateway to the specialist Unity IT team, supported by Cerner.  The helpdesk will typically be able to help with permission and system access issues.  If you have not already got yourself a Unity log in and loaded up Tap&Go please do that before Go Live, and get your permissions sorted out through today’s Access Fair
  • You can rely on coaching and advice from designated Super Users: Most departments have several of these trained colleagues, who understand all of the role specific parts of Unity.  Super users will carry on after the Go live fortnight, and the expertise is linked to the job role, so super users will be trained when anyone is appointed into that job.
  • You can discuss your issues with our digital champions: Digital champions are colleagues who have extra training and familiarity with unity.  They are solely in place for go live and will give us extra help in making the transition.
  • You will be supported in high volume area by our Floor-Walkers: The clue is in the name, and our external experts will help you to make sure that we can still undertake patient care at quality and pace even as we get used to the new system.

Below are pictures that show you how to recognise our super users, digital champions and floor walkers look like. Almost certainly wearing a T shirt, definitely wearing a tabard.  Even better ask your local team leader or line manager now what help you can expect in your area. Unity will only work well if we work together. Every team ought to know who is coming to help!

Almost everyone in the Trust has got themselves trained, and on Friday we completed 100 per cent of our initial simulation schedule. We need to keep practicing and alerting areas of concern. Thank you to everyone speaking up to highlight where an issue, team or individual’s needs may have been overlooked.