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Unity Communications Bulletin Go-live Fortnight: Issue 11

September 29, 2019

Using Unity the right way

Throughout this weekend support is focussed on coaching colleagues to carry out a number of tasks in Unity correctly. We want all users of the system to become comfortable and confident in how to complete the necessary tasks in the right order.

  1. Recording of VTE assessments

VTE assessments are critical to providing safe patient care. All patients who require a VTE assessment must have this completed within six hours of the patient being admitted, in line with our Safety Plan. VTE assessments should be entered into Unity in real-time. Failure to process VTE assessments will result in a ‘hard stop’, effectively preventing a patient from progressing through to discharge home.

The number of VTE assessments that have been completed when triggered continues to improve and yesterday was at 87 per cent. Clearly there is a way to go to ensure that we complete the assessments in Unity every time.

Congratulations to Priory 5, Lyndon 3, D5, D11 and D26 who achieved 100 per cent VTE assessments on Friday and Saturday this week.

  1. Results endorsement

It is important that all colleagues are familiar with the process for endorsing results in Unity, both for laboratory and imaging reports. Throughout the weekend, this indicator is one that we all need to focus on in order to improve the safety of the care we provide.

Between Wednesday 25 September and Saturday 28 September, endorsed results improved from 29 per cent to 50 per cent.

The best performing wards and departments were City NNU on D16, D26, D28, D11 and critical care at City who achieved 100 per cent, 93 per cent, 87 per cent, 80 per cent and 77 per cent respectively.

  1.  Recurring issue with barcode scanning

The RXK barcode on the patient wristband (see picture) MUST be scanned when carrying out medication administration. This is the barcode next to the RXK number and not the square QR code in the centre of the wristband.

If you do not scan the barcode, this will pose a risk to patient identification.

On Saturday 28 September the number of medications administered without scanning appropriately was 462.

  1. Discharging patients correctly

We continue to have a big focus on discharging across our wards. You will have seen our floor walkers and super users out and about supporting colleagues.

Over the last four days we are averaging 55 discharges each day where the discharge summary has not been completed.

If you are not sure what to do regarding discharging patients correctly the following should help:

  • Start a discharge process for all patients. There is a particular emphasis on those with a planned discharge in the next 48 hours
  • Follow the correct discharge process
  • Fully complete the depart process
  • Complete all mandatory fields
  • Sign the discharge summary only once
  • Complete the discharge in CapMan

Note: ED colleagues please be aware that the ED workflows may differ for documentation of some processes in ED. Please ensure you follow the correct workflows for the FirstNet application.

 

The positives of Unity

Last weekend, we launched our electronic patient record, Unity.

We have received a variety of feedback throughout the go-live process including many positives from colleagues across the Trust.

Some of this feedback includes:

“Using the Unity system has been absolutely fantastic as it allows me to spend more time with my patients.” Sarah Stockwell Staff Nurse, ED City.

“Used #SWBUnity for the first time on Thursday during a GP MDT meeting. I had real time information at my fingertips that I was able to share with my community colleagues. Care planning was started while the patient was still in a community bed!” Andrew Churm, District Nurse – Clinical Lead.

“1st week complete! It’s a thumbs up from the CNP team! We are really seeing the benefits! Tracking results and viewing reports a key attribute of Unity for us, making our job so much easier that is leading to improved quality of care and the speed of interventions!” Sherralea Madhoo, Clinical Nurse Practitioner and Emergency Care Nurse.

Do you have some positive feedback about Unity? Send it to swbh.comms.nhs.net.  

Please ensure you continue to raise any problems with access, technicalities or use of Unity to ext. 4050 if you haven’t had the help you need from the “on the ground” support teams.

 

Eighth winner of shout-out competition

http://myconnect.swbh.nhs.uk/wp-content/uploads/2017/11/Shout-out.pngToday’s shout-out winner is Tiffany Jones, Lead Nurse Colposcopist who was nominated by Jean Whitehouse, receptionist in colposcopy.

Nominator Jean said: “Tiffany was here early on Monday morning (6am) to make sure everything was okay for go-live on Unity. She was on hand to help everyone even though she was in clinics throughout the day. A fantastic manager that always goes more than the extra mile.”

Congratulations Tiffany and well done Jean! You will both receive Love to Shop vouchers valued at £10 each.

Don’t forget to submit a shout-out via Connect when you notice anyone going the extra mile to help their colleagues with Unity.