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Trust-wide Unity implementation update – ED and all wards at City are live

September 21, 2019

Congratulations to everyone.
ED and all wards at City Hospital are now live.

 

What you need to know – common issues

A few common issues have been picked up so far. Please take note of the following:

  • Administering medication: Remember you must scan the wristband with the RXK number underneath when administering medication.
  • Patients must have a completed discharge process in Powerchart and CapMan – not in IPM. It is not possible to complete the CapMan process until the Powerchart entry has been made.
  • An issue has been identified where undoing an encounter in ED causes the system to delete the whole encounter, including all documentation, as though the patient never presented. A pop up will now appear to alert you of this issue.
  • Tap and Go: Most users are not experiencing a problem with Tap and Go, but if you use ORMIS or Lorenzo IPM you need to launch those applications before opening Unity. For this reason we may tomorrow switch off auto loading of Unity once we have loaded a Unity icon onto every desktop. ORMIS and Lorenzo must be launched first, followed by Unity. We expect that by 6pm on Sunday all of our desktops will have the Unity Icon.

Daily Unity bulletins covering common issues since go-live can be found here.

 

How to get support

Don’t worry if you get stuck or aren’t sure what to do – plenty of help is at hand.

  • If you cannot log in to Unity then call the informatics service desk on ext. 4050.
  • If you have any other issue with Unity, please speak to a colleague wearing a green Unity t-shirt in the first instance. If your query requires urgent escalation, they can do this for you

For the next fortnight, as well as digital champions and super users, there will be floorwalkers who can help resolve any issues. If you would like the support of a super user or floorwalker, please call ext. 4050 to log a request and the team will allocate appropriate resources to help.

If you’ve forgotten how to do a particular task in Unity, there are pocket books you can refer to. These simple guides will take you through the process step by step. There are also standard operating procedures and quick references guides on Connect.

For more information about going live with Unity please visit the all about go-live section on Connect or email swbh.unity.queries@nhs.net.