Supporting adults and carers in hospital and at home through Sapphire – make a referral

June 29, 2020

Sapphire service has been delivered at Sandwell Hospital site for two years, and is delivered in partnership by Agewell and West Bromwich African Caribbean Resource Centre. The aim is to support older people (Sandwell Residents) and their family carers while they are in hospital and when they are discharged.

During COVID-19 Sapphire have not been based on the wards however, discharge planners (particularly Sandwell ED and AMU) and the iCares team can still refer patients before they are discharged and the support and wrap around service will commence when the patient goes home. They also accept referrals for Sandwell residents who are being discharged from City Hospital.

Services provided by Sapphire:

• Help with interpreting and acting on the Government’s coronavirus guidance
• Suggesting techniques and approaches for keeping active and staying healthy
• Identifying meaningful ways to stay connected, engaged and occupied
• Shopping (one off initial shop) and/or prescription collection
• Referral to the existing Sapphire Service for up to six weeks continued support
• Signposting to organisations in the community that can provide additional help
• Providing advice on financial assistance and welfare benefits
• Offering emotional support (including family carers)
• Liaison with other professionals e.g. GP, social worker.

How to make a referral:

• Phone: All referrals and enquiries can be directed to the Sapphire Service on 0121 796 9333 (Monday – Friday 9am – 4:30pm)
• Website: Complete the secure online referral form on www.agewelluk.org.uk
• Email: Completed Sapphire referral forms can be emailed to agewell.uk@nhs.net or info@agewelluk.org.uk