Self service smart card management – putting colleagues back in control

July 11, 2022

Colleagues who find their NHS smartcard locked or requiring renewal are now able to unlock and renew their cards without needing IT support – simply by logging in to a self service portal.

The Care Identity Service (CIS) is now offering an online portal that colleagues across the Trust can access which gives them the ability to unlock and renew their smartcards from the comfort of their ward or clinic area, without needing to attend the IT department.

Every 100th colleague to register on the smart card self service portal will be invited in to pick a free item from the new IT Shop.

Registering for the self service portal

To use the service, colleagues must ensure they are registered on the self service portal by logging in at https://portal.national.ncrs.nhs.uk/portal/dt . Simply follow the onscreen prompts, enter your details and choose from a set of security questions and you will be registered on the self service portal.

Smartcard Self-Service Registration Process Guide

Unlocking your smartcard

If you subsequently need to unlock your card, you can do so by going to  https://uim.national.ncrs.nhs.uk/selfservicewebapp/unlockCardStart. Confirm your identity by answering the security questions set when you registered and wait for a notification for the smart card unlock pin to be sent to your email address.

Smartcard Unlocking Process Guide

Renewing your smartcard

Smartcard renewals can be completed by going to https://uim.national.ncrs.nhs.uk/urswebapp/?operation=selfRenewSmartcard and following the onscreen instructions to ‘renew certificate’.

When logging in to the self service portal, ensure you are using Internet Explorer or Microsoft Edge.

Smartcard Renewal Process Guide

The IT Servicedesk can be contacted for support on ext. 4050 (0121 507 4050) if you are unable to complete registration, unlock or renewal processes using the self service portal.