Q-Park – update on one-shot tickets

March 2, 2021

As you may be aware, the one-shot parking tickets will no longer be on sale for patients and visitors. The existing one-shot tickets will be honoured. If a driver reaches a Q-Park barrier that will not accept the ticket then the intercom can be pressed to allow the driver to exit, however, we do not anticipate that this will happen for four – six weeks at the earliest.

A new solution will be put in place to handle processes currently reliant on one-shot tickets. The new ticket type is a follow-on ticket (FOT). To use a FOT,  you should insert your parking ticket into the pay station, press the follow-on button and insert your follow-on ticket. The pay station will apply the relevant discount and give you a ticket to exit after taking payment, if required.

The supply of follow-on tickets will take place when the Q-Park parking equipment has been installed. Q-Park kindly ask that you ensure you have sufficient one-shot tickets to cover until the end of April at City and the end of May at Sandwell.

The current car park admin office is in the process of providing detailed communications for those departments who currently supply these types of tickets to their patients. This includes the arrangements for clinic delays and other frequent users.

Q-Park thank you for your patience and understanding during this transition.

For more information please contact the team on ext. 6424 or email carparkidadminoffice@nhs.net.