Purple Points go live tomorrow

February 26, 2018

There is just one day left until our Purple Points go live around our hospital sites.

The initiative will mean that inpatients and their relatives are able to raise concerns, or compliment excellent care using phones at our Purple Points. They have been installed around all inpatient ward areas  and the phone line will be answered by members of our Purple Point team, who sit within the Governance Support Unit.

If you receive a call from the team, then please respond as quickly as possible so that any concerns raised are addressed and resolved in a safe and timely manner.

It is important that you keep the patient and/or the relative who has reported the concern, updated throughout the process and that you ensure issues are resolved whilst the patient is still in our care. In getting this right, we will reduce complaints, responding to issues as they arise, resolving problems before they escalate improving the patient experience.

It means we can make a difference at the time, rather than when they have gone home.

Purple Points will go live at Sandwell and Rowley Regis Hospitals on 27 February and at City on 28 February.

With your help we can get our care right, every time for everyone

For more information click here.