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Phone system maintenance today from 10pm until midnight

December 17, 2024

Please be aware that our telephony partner will be carrying out essential maintenance on the Trust’s phone system today (Tuesday, 17 December) from 10pm to midnight. This is to facilitate the migration of the main hospital numbers to the Trust’s new digital phone system.

From 10pm to midnight tonight, any calls made to the main City and Sandwell number will be unsuccessful. Callers will experience a dead line while the change takes place.

The following services will remain unaffected:

  • Internal calls
  • Outbound calls
  • Direct calls to department/staff extensions
  • Existing call diverts and answer machine functions
  • The 8×8 solution
  • The Bleeps application
  • Mobile phones
  • Emergency red phones in A&E, maternity, and cardiology departments

Please ensure this information is included in ward handovers. Staff should be made aware that patients will not be able to reach wards via the main hospital number during this time. Please provide alternative ward mobile numbers to patients and staff.

For colleagues needing direct numbers to particular areas and departments, please see direct numbers list for wards and areas.

Rest assured, this activity will be closely monitored by our IT support and telephony teams.