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Phone system maintenance: 17 September, 9pm to midnight

August 20, 2024

Please be aware our telephony partner will be carrying out essential maintenance to the Trust’s phone system on Tuesday 17 September from 9pm to midnight. This is due to analogue phones being switched off in 2025 across the UK and some of the Trust’s telephone numbers need to be moved on to a new digital solution to support this.

From 9pm to midnight on Tuesday 17 September any colleagues receiving incoming external calls for the numbers being ported will be disconnected. This will only affect half of the Trust’s numbers and will be carried out in a staggered approach.

  • This will not affect internal calls or external outbound calls.
  • This will not have any impact on any current diverts on numbers or answer machines on these numbers.
  • This will not affect 8×8 solution.
  • This will not affect the Bleeps application, mobile phones or emergency red phones utilised in our A&E, maternity and cardiology departments.

We would recommend that this information is included in ward handovers and that business continuity is put in place including all ward mobile phones charged and actively manned by ward leads during the times stated.

In the unlikely event of issues with the phone system, radios are located in both security offices at Sandwell and City as well as and Rowley reception which will be fully charged and available for collection. Desktop alerts will be issued from 7pm.

Please be assured the activity will be closely monitored by our IT support and telephony teams.

As always, should you have any further queries then please do contact the IT Service Desk on ext. 4050 or 0121 507 4050. Alternatively you can live chat with the IT Service Desk.