Oracle intermittent issues update

April 16, 2018

There is a fault causing intermittent problems with requisition processing and approvals.

We recognise that this is frustrating and apologise for the inconvenience that this is causing.

This fault is due to a post-implementation patch applied by Oracle the system provider.

Oracle are giving top-level attention to this matter and resolution is expected in days not weeks.

The system has significant benefits and we will work hard to ensure all users experience that.

Making the system work for you – self-help and call for help

The system will tell you if you experience an error, either as a warning when you click on ‘Manage Approvals’ or once submitted , the requisition will reject.

If you experience this, there are steps you can take to resolve it:

Edit the requisition, check the approvals hierarchy and resubmit.

This may take a number of attempts until successful.

Please do not use the ‘Old’ Oracle system to raise or approve requisitions. All requisitions should be actioned in Oracle Cloud.

Training Dates

 Additional training dates are now available please email aadil.shah1@nhs.net to book

Training dates available at City Supplies Meeting Room.

Monday 16 April: 8am- 4pm

Tuesday 17 April: 8am- 4pm

Friday 20 April: 8am- 4pm

Help is always available so if you continue to experience issues please contact Swbh.neworaclequeries@nhs.net or Amandeep Sandhu on ext. 5006.

Thank you for your patience and perseverance.