Optimistic about Unity optimisation – 15 October
October 16, 2019
Please print this bulletin out and display in a prominent position in your ward/area and draw attention to it for all colleagues to read.
To help you get the best out of Unity we will continue to share top tips. Please take note of these helpful reminders as they may resolve an issue you have experienced.
Resolving common outpatient issues
We continue to review how well we are using the Unity system to provide safe patient care:
- Arriving a patient in OPD
Patients can ‘arrive’ themselves via the check-in kiosks located in most outpatient areas. This messages Unity to confirm that the patient has ‘arrived’.
If a patient has not checked in via the kiosks it is essential that the clinic support or clinician ‘arrives’ the patient by following the steps in QRG CD104.
If you see the message below on Unity, this means that your patient has not been ‘arrived’ and therefore you are proceeding to DNA them. If your patient has attended please ensure you complete the process outlined in the QRG.
- Discharging a patient from an outpatient clinical area
Please select the appropriate note type for your speciality (see SOP PR48) and complete the clinic note documenting planned follow-up for the patient. You do not need to create a discharge summary for outpatient clinics. Your clinic note will be viewable in HIE prior to your Winscribe letter being available for our GP colleagues.
- Finding a CSS document in Unity
If you are using Unity to view CSS documents, and the document preview states that the document contains an image, you will need to click on the image icon to view it.
Meet super user Adrian Reynolds
Imaging support worker Adrian Reynolds is a super user in the imaging department. Confident at using computers and different IT systems, he was already being asked to help colleagues before Unity came along. Over the last few weeks his skills have been in even higher demand.
“We do have other super users in the department but I seem to be the main one,” laughed Adrian. “I don’t mind helping anybody, no matter what it is. That’s what I’m here for as a support worker.
“I’ve been helping members of staff. Even those from different departments have been asking for me. I’ve really been enjoying it.”
Having devoted a lot of time to exploring the e-learning modules, Adrian’s knowledge of Unity has become an invaluable resource for others to tap into. He’s also provided emotional support in difficult situations.
“Go-live was a bit nerve-wracking. Some people were panicking if things went wrong but as a super user I was trying to keep everyone cool and calm. It went ok. It’s something that’s new to everybody but we’re getting used to it. Slowly but surely.”
Remember – you can contact your Super Users for help and advice or call ext. 4050 if you have issues with your device or use of Unity.