NHS Staff Survey: What happens to your feedback?

November 7, 2022

Every year we call on colleagues to feedback on their views about working for SWB. Some of you may wonder what has happened to the feedback you have given so far.

Here are some developments that have come about as a result of the staff survey feedback:

Carparking

You Said: There is lack of carparking across the sites. This can be very stressful particularly when you find yourself spending up to half an hour driving around trying to find somewhere to park. This is not a great way to start the day. We should be able to come to work and park safely everyday.

We Did: In 2021 we were pleased open new multistorey car parks at City and Sandwell Hospitals allowing colleagues the ability to park their cars safely.

Aways days

You Said: We need dedicated time out for teams to bond and recharge after such a challenging two years.

We Did: The Trust recognises that taking time out is important for both mental and physical health and wellbeing. In 2021, funding was made available for dedicated team time-outs and due to popular demand, funding will be made available again. Further details on how to apply for funding will be available soon.

Wellbeing

You Said: We want access to wellbeing facilities.

We Did: Gyms have reopened and been refurbished at Sandwell and City sites. On site wellbeing hubs are available in addition to the Sanctuary that is available for all colleagues to access free of charge.

Clinical group listening events

You Said: We want the opportunity to feedback on the staff surveys with senior members of our clinical groups.

We Did: We have introduced clinical group listening events which are exec led and run every quarter allowing colleagues to discuss the survey feedback and well as contribute to action plans set by the groups. You can view recording of events on Connect https://connect2.swbh.nhs.uk/communications/listening-events/

The events are open to all – please look out for diary invites from your managers. Joining details are also shared in the communications bulletin and on Connect.

There are changes going on where you work too. Speak to your manager and discuss the issues in your team meetings.

There is still time to have your say. Many of you will have received an invitation via email to your NHS account from insightandfeedback@iqvia.com. Colleagues in catering, transport, portering and domestic/ward services will have received paper copies with a freepost envelope to send the feedback straight to Quality Health.

If you have any queries or have not received your survey please contact Quality Health 0800 783 1775 or helpline@quality-health.co.uk

The survey will close on 25 November.