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NHS Mail: Account Secret Migration

December 10, 2024

NHSmail have been working with organisations to roll out Account Secret across all users to boost the security and safety of your account.

All users will be asked to create an ‘account secret’ via the self-service section in the NHS.net connect portal. This feature will replace the previous security questions and answers functionality.

The user Account Secret will be used by NHS. and local IT helpdesk agents to verify your identity in certain scenarios. For example, if you need to contact your local administrator to unlock your account or to reset your password on your behalf.

Upgrading to Account Secret safeguards your personal data and strengthens security across the NHS.

Benefits of setting up an Account Secret

  • Protects user accounts with a stronger security measure than previous security questions
  • Simplifies the log in process if you are locked out of your account
  • Reduces Risk of accounts being hacked
  • User friendly compared to previous security questions
  • Secures data to latest data security standards

How to set it up:

You can easily set up your Account Secret through the NHS.net Portal Self-Service option, please refer to the below NHS Support site which outlines the process for you: Setting a User Account Secret.

Note: If you have not set up your Account Secret by Monday 31 March you will be asked to do so when you login into the NHS.net Portal. You will not be able to access portal services until you set up the Account Secret.

Our IT service desk are on hand to support you if you have any further questions regarding account migration, please contact them via teams or ext. 4050