My Part in Midland Met – Malvinder Phull
December 15, 2023
From now until we move into Midland Met, we will be sharing updates with you about the many people involved in the project and the role they each play.
The successful opening of Midland Metropolitan University Hospital relies on many people, teams and stakeholders. Once open, it will have a far-reaching impact – not only on those we care for but also on colleagues and our community in terms of regeneration, jobs, housing, charitable endeavours and so much more.
Getting us to Midland Met is a team effort. We all have a part to play in making it #morethanahospital!
How long have you been at SWB and what is your current role?
I joined SWB in November 2022. As part of my role, I support public and community engagement. We help to provide opportunities for our patients and local people to tell us what they think about their experiences with our services and what they feel could be improved. This insight is valuable to help improve service delivery at Midland Met.
What part does your role contribute to the Midland Met project?
I go out into the community and inform our communities and the general public about Midland Met. We talk with people about what services will move from and stay at Sandwell and City hospitals and our retained estate.
We have also revamped an unused patient transport vehicle to take out into the community, which is a great way to get people to stop and have a chat with us.
How are you preparing for the opening of Midland Met in your team/department?
I am providing feedback from our local communities to help inform the public facing communications materials about Midland Met.
In what ways will our new hospital help to shape your role for the better?
Engaging with our patients and local communities helps provide valuable feedback to help shape the decision-making process for patient pathways in the new hospital.
The biggest benefit that Midland Met will bring in your opinion is…
The new hospital will help improve local health outcomes and provide a better patient experience. One of the ways it will achieve that is with the state-of-the-art technology and design that allows for maximum patient comfort and dignity in rooms and shared spaces on the wards.
Have you been on a site tour?
Yes, and I was impressed. The patient rooms are spacious, well designed and flow seamlessly from one area to the next.