Meet super user Adrian Reynolds

October 14, 2019

Imaging support worker Adrian Reynolds is a super user in the imaging department. Confident at using computers and different IT systems, he was already being asked to help colleagues before Unity came along. Over the last few weeks his skills have been in even higher demand.

“We do have other super users in the department but I seem to be the main one,” laughed Adrian. “I don’t mind helping anybody, no matter what it is. That’s what I’m here for as a support worker.

“I’ve been helping members of staff. Even those from different departments have been asking for me. I’ve really been enjoying it.”

Having devoted a lot of time to exploring the e-learning modules, Adrian’s knowledge of Unity has become an invaluable resource for others to tap into. He’s also provided emotional support in difficult situations.

“Go-live was a bit nerve-wracking. Some people were panicking if things went wrong but as a super user I was trying to keep everyone cool and calm. It went okay. It’s something that’s new to everybody but we’re getting used to it. Slowly but surely.”