Making the move to Engie and what is changing for users

March 10, 2021

Earlier this week, we shared news of what is remaining the same as we make our move to using ENGIE. From 5 April, they will become our estates provider, so there are some changes you need to be aware of.

We will have new response and rectification times for all sites. All jobs types have been reviewed  and classed as emergency, urgent or routine.  When you log a job, it will be clear what category it falls into and will determine the response time. In some cases, extra time has been built in to allow for travel, for example, to get to one of our sites such as Leasowes. There will also be defined times for our new flagship hospital opening in 2022, the Midland Metropolitan University Hospital. We’ll share more details closer to the time.

Monthly Engie user groups have been set up. These sessions will be collaborative and allow colleagues to share their feedback. The next session will take place on 24 March. If you’d like to be involved, please email Suzanne.gray9@nhs.net.

Sandwell and City response and rectification times

Leasowes and Rowley response and rectification times