Making reasonable adjustments to healthcare

February 12, 2018

Following on from a patient identifying an equalities act violation it has been highlighted that we do not always make reasonable adjustments to help our patients access the health care services they need.

Did you know that you can place a flag on patients records in Lorenzo to identify that they have additional needs, for example, if letters need to go out in large print and on yellow paper. Please follow these simple steps:

1. You go into the patients record
2.  Right click and select patient alerts –  if no alerts select ok
3.  Right click on alert box , select new alert
4.  Drop down box appears
5.  Choose the communication need option
6.  Populate the text box with patients’ needs
7.  Click ok and it is then saved to the records

This is a quick and simple process that allows us to identify the individual needs of our patients, it is important that we all ensure that any flags are acknowledged and we follow the guidance from them with each interaction with the patient.