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Major severe service disruption affecting multiple IT services

October 26, 2023

Informatics are aware of a number of services which have been unavailable since approximately 10.30am today (Thursday 26 October).  Please divert to use business continuity planning for these service whilst we continue to investigate and remedy the incident.

The following are known services impacted but not just limited to this list:

  • Audiology Services – Auditbase,  
  • Pathology IT – ICE 
  • Pharmacy IT – Chemocare, PowerGate  
  • Catering Services – MenuMark 
  • Messaging interfacing between Rhapsody and Abbot, Auditbase, ICE, PACS, New Baby Registrations (Alphalake), Sentinel and Viewpoint 

The Informatics team are currently working on this and would like to apologise for any inconvenience caused. The team will continue to provide updates on progress and resolution steps. All affected areas will need to revert to using their location business continuity plans.

Should you have any further queries then please contact your line manager in the first instance or the IT Service desk on ext. 4050 or by contacting the Chat with the IT Service Desk.