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Launching the Managers’ Code of Conduct

August 12, 2019

Today we are launching the Managers’ Code of Conduct. This sets expectations of everyone who manages someone or leads a project. These roles come with responsibility, power and influence, and we want to ensure that the way in which that is deployed is fair and reasonable.

The code has been developed after extensive consultation and engagement over the last three months with well over 97% of respondents indicating that they saw value in its launch. Material to showcase how the Code will be used is being issued through the daily bulletin and on Connect. It is explicitly the intention of the Code to support rapid feedback to individuals about their positive and less positive behaviours. Ordinarily informal resolution of concerns would be the route chosen.

The Code is trying to help us to set, or reset, some norms about how we treat one another.
It is issued consistent with the all employee charter that the Trust launched over five years ago which remains an obligation of all of us.

Managers in our organisation should:

  1. Seek to actively listen to others’ views, especially from those who disagree
  2. Be honest about what has to happen, and own that direction and intention
  3. Focus most attention on outcomes and objectives, especially those in our 2020 vision and associated plans as we work to improve quality and ensure safety
  4. Help others to choose well between priorities when we have more work to do than can be done at a given time
  5. Strive to speak well of all teams within the Trust and wider system, and all individuals with whom we work
  6. Make sure that others understand what they are being asked to do and why, and encourage questions and suggestions

We want to ensure that managers in our Trust do not:

  1. Ignore or neglect patient or workforce safety under any circumstances
  2. Create or tolerate an atmosphere of anxiety, fear, bullying or intimidation
  3. Discourage anyone from Speaking Up to anyone else
  4. Make or ignore disparaging comments about others

Download the Managers’ Code of Conduct here