Update on IT issues experienced today

August 9, 2018

Dear colleagues,

I apologise for the latest IT problems experienced again today.  Many users have experienced low external connection due to network performance issues, which has impacted on several clinical and non-clinical systems at City, with  interruption to services such as iPM Lorenzo and Badgernet.  We are working with BT our provider to improve the situation.

Since 4pm there has been a separate issue where users at both City and Sandwell have lost use of some computers or systems including patient first at City ED, radiology reporting workstations at Sandwell radiology department and the endoscopy booking system. We are hopeful of fixing the IT issues related to this in the next hour.

If you are unable to use the IT systems in your area please follow your business continuity plans and report activation of those plans  to the senior capacity manager on extension 4880 or the site  duty manager via switchboard who will support you.

Thank you for your patience and resilience with this matter. Further updates will follow.

Best wishes

Rachel  Barlow, Chief Operating Officer

Mark Reynolds, Chief Informatics Officer