Current IT Issues

April 25, 2018

The Trust is experiencing issues with the speed of PCs. This means it will take longer to login to the PC and applications may be slow to start. Informatics is aware of the issue and working to resolve it. They anticipate that things will return to normal by this afternoon.

There is also currently an issue with the Direct Access server link, the impact is to Community staff using their own laptops, at none NHS locations (patient home, council owned properties, own home) to try and access these patient systems:

SystmOne, Badgernet, iPM (Lorenzo), ORMIS

A new server link is being commissioned as quickly as possible, however it will take the rest of the day today in order to get this back up and running.

These systems are available from our NHS properties, such as either hospital, and community locations we own, eg Lyng, Victoria HC, but an attempt to access from anywhere else will not work.
SystmOne Mobile users should not be affected, however the upload of their activity may be delayed today.

If you are unable to use a specific application (e.g CDA, Winscribe) please contact the IT Service Desk on ext. 4050.

Informatics apologises for the inconvenience caused.