IT incident update – Start of recovery work scheduled for Thursday 18th October

October 17, 2018

Dear colleagues

Our plans for the recovery of our IT systems are now underway and early tomorrow we expect to begin replacing the parts of the server that have failed. In order to protect some of our other systems that are currently working normally we have put backup arrangements in place.

As we make the required repairs we may see other systems disrupted, however, this should only be for a short time, as we would then switch to our backup arrangements.

We will be able to closely monitor the impact of the repairs so that we can advise you when our systems are back up and running well, or if we need to continue with our business continuity arrangements.

A core group of people will be alerted if there are any further outages as a result of the repair work we are doing. They will then update each service area that is affected.

Thank you for your co-operation over the past week. We hope to end this week in a much more favourable position.

Best wishes

Rachel Barlow, Chief Operating Officer.