IT Incident update: 5

December 15, 2021

Dear colleagues,

Work on the restoration of our IT systems has continued over the weekend and we thank you for your patience as we progress through our restoration and recovery plans.

1. Systems recovered

We are pleased to report the following systems are now back online:

• ChemoCare
• ICE
• McKesson.

Our priority remains to recover and restore the systems that have risk to patient management and care as agreed through our tactical forums.

You can see a list of all affected systems along with status of recovery on Connect

2. Trust reports

Trust reports are now available and colleagues can run them as they’ve done previously.

Should you wish to automate any reports, please email: swbh.biu_requests_swbh@nhs.net. In your request, please explain what report you would like automating, the frequency, the format (excel, PDF, Word), who needs to receive it and at what time.

3. Door access system

Please be aware from today (Monday, 13 December) for approximately two weeks we will be undertaking essential maintenance on the door access system controlling fob and swipe access to wards, departments and buildings at Sandwell, City, Rowley and Leasowes.

During this time, colleagues who have been issued with swipe access cards and fobs since May 2021 may find that their fobs/swipe are deactivated and do not function.

If colleagues find their fob/swipe access is affected, then please inform the security or admin teams on site at City or Sandwell who will endeavour to get this reenabled for you. If colleagues are based at another site or are unable to physically get to the security or admin teams at City and Sandwell then please call the team by ext. 4133 (City) or ext. 3163 (Sandwell).

4. Medisoft

Medisoft is the system we use to provide electronic medical records for ophthalmology. Work is currently ongoing to restore this system and associated data.

Thank you for your continued patience and support.

Current System Status