IT Incident update: 4

December 13, 2021

Dear colleagues,

Work on the restoration of our IT systems has continued over the weekend and the Blood Transfusion IT system has now been successfully restored, meaning in this area a return to business as usual.

However there is still much work to be done, and you will be contacted through your groups if there is specific action you need to take as we progress through our restoration and recovery phases. Thank you for working through business continuity arrangements as this work continueas.

Our priority is to recover and restore the systems that have significant risk to patient management and care as agreed through our tactical forums.

Our incident management structure remains in place and all Clinical Groups and impacted corporate services are represented on the Tactical meetings. Please feed through any concerns to your tactical representative.

Other services that are back online include:

• SW-HOME1A – Affected users who had icons and documents on their desktop missing should now find these have returned.
• Telecare – Sexual health system
• RDP-IT-SUPPORT – Virtual server for IT support
• Unipoc – point of care system
• Immunlink
• Chemocare
• Medcon \ Trustreports
• ICE
• McKesson
• Powergate
• Auditbase

We appreciate your continued patience and remind colleagues to be kind and support each other  during this period of heightened escalation. Please ensure you continue to follow your Business Continuity Plans and review the patient activity that can be safely carried out.

Our incident management structure remains in place and all Clinical Groups and impacted corporate services are represented on the Tactical meetings. Please feed through any concerns to your tactical representative.

 Clinical impact:

• Point of Care: Point of Care Abbott glucose/ketone meters may not show the patient demographics after the RXK number is entered. Patient not found may be displayed (see image below), if this occurs please check that you have entered the correct RXK number and then press 2- continue.

At present, results performed on these meters are not available within Unity but will be available on the meter. Please continue to use the meters as normal.

Current System Status