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iPM maintenance: 20 June, 8.30pm – midnight

June 11, 2024

Please be aware an essential iPM maintenance will be taking place on Thursday 20 June from 8.30pm to midnight by our support vendor to ensure the Trust’s system remains up to date and stable.

During this time Unity will remain available; however, the systems detailed below will be unavailable for 30 minutes from 8.30pm to 9pm:

  • Brand new patients to the trust should be allocated a prenumbered RXK label and iPM updated as per ED BC plans for new patients not already on iPM. The allocated RXK number will become the patients actual RXK number and can be used immediately for ordering any diagnostic investigations via the BCP processes.
  • Patients new to the Trust will not be visible in Medisoft – full BCP required.
  • Orders placed in Unity will not go to Radiology/Pathology during this time but will be sent once the systems come back up – BCP required. Paper requests will be required to process all pathology samples during downtime.
  • New results will not be visible in Unity during this time but will be sent once the systems come back up. – The laboratory will prioritise urgent requests from ED, ITU/CCS, AMU, coronary care and paediatrics/neonates during this period. Urgent results will be phoned to the requestor.
  • Inpatients admitted from ED will not show up in iPM until the systems are back up.
  • Inpatients transferred between wards will show on Capman and Unity but not on iPM until the systems are back up.
  • Inpatients discharged during this time will not show as discharged in iPM until the systems are back up.
  • Any new baby registrations will not be able to be completed until the systems are back up – BCP required.

Colleagues will need to ensure they revert to BCPs for blood tests and imaging requests during this time. Other Unity functionality such as documentation and meds admin will not be affected by this activity. Desktop alerts will be issued from 6pm advising colleagues about the maintenance.

The activity will be closely monitored by our support vendor and IT support teams.

As always, should you have any further queries please do contact the IT Service Desk on ext. 4050 or 0121 507 4050 or via Chat with the IT Service Desk.