Heartbeat: Service shows patients the way through video

April 29, 2021

The breast screening service has released a video to share with their patients showing them what to expect when attending an appointment.

The video has been shared with the Clinical Commissioning Groups and the GPs within the area that the service screens.

The film is a short guide depicting what will happen, from the moment they arrive until they are ready to leave the mobile unit. It is expected to be translated into Sandwell and West Birmingham’s top six community languages and shared on the Trust’s YouTube account, as well as social media.

“By using video, it can be easily translated into different languages and understood by those whose first language isn’t English.”

There are four mobile units located at different sites across the region. Breast screening appointments have continued throughout the pandemic as it is deemed essential.

As well as producing the video, with assistance from the communications department, the breast screening team has also put together helpful leaflets and guidance, designed by Medical Illustration, for clients.

Rose added: “As a service, we are doing everything we can to reassure the clients invited that it is still safe to attend their screening appointment.”