Heartbeat: Outstanding achievement for Broadway Health Centre

March 20, 2020

Collaboration, co-operation and co-ordination, three key ingredients that thanks to the support of clinicians from our Trust have recently helped Broadway Health Centre in Birmingham achieve a glowing CQC report that highlights their care as ‘Outstanding’.

Broadway Health Centre was inspected by the Care Quality Commission in October alongside Five Ways Health Centre and the findings of the joint inspection published recently have rated care as ‘Outstanding’. Highlighted within the report is a new patient pathway for diabetes which was created in collaboration with Consultant Endocrinologist, Dr Ansu Basu together with GP, Dr Manir Aslam.

Sharing the finding of the report with Heartbeat, Broadway Health Centre Practice Manager, Noorin Akhtar said, “Dr Basu in collaboration with Dr Aslam created The Broadway Chronic Disease Population Management Pathway for Diabetes which was trailed out at Five Ways Health Centre whilst being care taken by Broadway Health Centre. This is an efficient, effective and innovative population management approach to chronic condition management. This has many benefits such as patient education; Real time clinical data based decision making, risk stratification and specialist consultant input and management of all the diabetic population group leading to better monitoring, control, earlier intervention, prevention of escalation and even remission.

The CQC inspection team were very interested in our programme and discussed it with Dr Basu. His discussion supported Broadway in achieving an ‘Outstanding’ rating.”

Highlighting the positive impact of the new pathway on patient care, the CQC wrote, “Data provided by the practice showed there were 230 patients on the diabetic register at Broadway and 209 had been through the eight care processes approach. The practice had adopted a pioneering responsive approach to delivering diabetes care through the Diabetes Chronic Disease Population Management Model Pathway. Following the pathway approach, the practice had seen an increase in improved management of patient’s diabetes from 18% to 83% in the first year.”

Well done, Broadway Health Centre and Dr Basu.