Heartbeat: Our new People Plan is a direct response to your feedback

May 11, 2023

We recently caught up with our Chief People Officer, Frieza Mahmood about the launch of the People Plan and how it will address the issues you have raised in our staff surveys.

The People Plan was approved by our Board in January and sets out how we will deliver on our People objective – to cultivate and sustain happy, productive and engaged staff.

Our new People Plan supports that strategic objective by focussing on improving staff satisfaction and experience in order to support a positive organisational culture to thrive.

Click here to find out more about the People Plan.

Frieza told us more: “The People Plan is really about the things that matter to everyone who works in our organisation. Every time you give us feedback via the national staff surveys or the quarterly Pulse surveys, we genuinely listen and take the time to understand what your views really mean.

“This plan is a very detailed commitment about what we will do to give you a great experience as a member of our team here at SWB.

“For instance, there are a number of elements linked to development as a direct effort to support our staff in having the tools they need to do their job well and accelerate their career in the Trust. There is also an important focus on key areas such as fairness which can result in poor staff experience if not consistently managed well. We want to make SWB a great place to work – we want you to develop and grow your career with us. We also want members of our communities to choose us an employer and establish a long-term career in our organisation.

“Essentially we want you to be able to be proud to work for us and recommend SWB as a great place to work and receive care.”

Click here and turn to page 14 to read the full article.

Be sure to also check out this video featuring Frieza Mahmood talking about the staff survey.