Install your remote access solution here

July 15, 2019

Since IT outages last weekend, remote access has not been working. Priority for the installation of a new remote access solution called Pulse has been brought forward. Unfortunately we are unable to push this product out automatically so colleagues who require remote access to do their job will need to have the product installed – this only takes a few minutes.

Colleagues who have previously used remote access to work in the community or away from the main hospital sites can now install Pulse either by following the quick reference self-installation guide, quick reference videos or attend a IT supported clinic. You need to be on one of our main sites at City, Sandwell or Rowley to be on our network to do this.

Pulse self-installation guidance

Please make sure that you continue to report IT issues to the IT Helpdesk on ext.4050 or via the IT Service Desk portal on Connect. We need to continue reporting all issues so that we have a true picture of functionality across the Trust and so that the team can take action to resolve the problems.

Thanks for your patience.