Experience of Care Week 2024: 29 April – 3 May

April 12, 2024

Every interaction and touch point with the healthcare system has an impact on an individual’s experience, from the moment a letter lands on the doorstep, to the point of discharge from care and beyond.

This year the NHSE Experience and Partnerships team are hosting a week of webinars around the theme ‘I am Experience of Care’; designed to share best practice, and provide opportunities for services to network and link, upscaling work and sharing lessons learned to impact patient experience.

To book your place, click on the corresponding link below.

• Monday 29 April – 11am – Launch event welcome to the week & Breaking Barriers to enable access to healthcare
• Monday 29 April – 2pm – Approaches to listening to the experience of palliative and end of life care
• Tuesday 30 April – 9am – What is a ‘Digital Story’, and why are these important?
• Tuesday 30 April –  11am – Partnership working to embed service user voice in maternity services
• Wednesday 1 May – 11am – Our recovery journey; BAME Mental Health Peer Support
• Wednesday 1 May – 2pm – NHSE DrEaMing (Drinking, Eating, Mobilising) Collaborative
• Thursday 2 May – 11am – The Universal Care Plan and Carer Contingency: Supporting London Carers through partnership
• Friday 3 May – 11am – Mind The Gap: Introducing Realtime Feedback to the Clinical Setting
• Friday 3 May – 2pm – Volunteering and the impact on Experience of Care