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Urgent software update deploying immediately for 8×8 Softphone cloud phone system

January 12, 2022

Please be aware due to an unexpected issue with the 8×8 Softphone system, the system is not currently working as expected so the latest upgrade is therefore being deployed to all affected computers with immediate effect.

  • During the installation process colleagues will receive a notification that the update to 8×8 will start shortly (with in 1 minute of the notification, the 8×8 application will close).
  • Within approximately 5 minutes, colleagues will receive another notification confirming the installation has completed.
  • Colleagues will then need to restart the 8×8 application to use.
  • For laptop users based in the office the update will take effect as normal when logged on.  For laptop users that are working remotely continue to connect via Pulse Secure VPN for the update to take effect.

Please be assured the update will be closely monitored by the IT team and floor walkers will be available across key sites. The service desk team will also be available as normal on ext. 4050 or 0121 507 4050.