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Essential IT maintenance affecting Wi-Fi across all sites this Thursday, 1am- 3am

May 19, 2021

Please be aware an essential IT software upgrade to the Trust’s Wi-Fi controllers is taking place in the early hours of Thursday 20 May from 1am – 3am to help improve the performance of the supporting infrastructure. This activity will affect Wi-Fi on all our sites including City, Sandwell, Rowley and all remote community sites.

During this time Unity will remain fully available and colleagues that access computers/devices via a LAN network cable will be unaffected. 

However, from 1.20am – 3am each Wi-Fi access point will go offline sequentially for 10 minutes resulting in all devices that log to the network via Wi-Fi becoming unavailable. During this time any computers/devices logged on will automatically look for another WAP in your ward/department to connect to but this will take a few minutes. This will affect all wireless devices throughout Sandwell, City, Rowley and all our community Sites.

  • We would recommend that colleagues save any work before 1am.
  • If able to do so please use an alternative device that connects via a LAN network ethernet cable.
  • If you are required to record clinical care and unable to do so during this time then please revert to your BCP and utilise your 724 machine; or contact the duty manager via (City bleep 5401 and Sandwell bleep 6216). for guidance.

Note: This will affect all colleagues working the night shift from 7pm on Wednesday 19 May.

The activity will be closely monitored throughout and desk top alerts will be issued from 11.30pm advising of the works and at completion.

Please do call the 24 hour IT service desk on ext. 4050 or 0121 507 4050 if you have any further queries or experience any issues after the works have taken place.