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Essential ICE upgrade from version 5.4 to version 7.06 this Saturday

February 4, 2021

The ICE requesting and result reporting system will be upgraded to version 7.06 as part of an essential upgrade on Saturday 6 February from 9am – 4pm. This is to ensure the Trust is fully compliant.

During the upgrade for approximately 5 hours from 9am to approximately 2pm on Saturday 6 February, colleagues will be unable to access the ICE system to make online pathology and radiology requests, access reports using ICE or for GP download. Any reports sent back via GP links (MESH) will also be temporarily unavailable. All reports will become available once the system comes back up at approximately 2pm.

Access to Unity for making electronic requests and to view results will remain fully available.

Radiology requesting and reporting during downtime

As you will no doubt be aware that currently walk-in x-ray services have been suspended and all patients have to be screened prior to booking and attending an appointment.

If an emergency/urgent imaging test is required, that cannot wait for the system to come back up, please contact the imaging department directly by telephone (0121 507 4716) to arrange for the patient to attend with a paper request.

Routine requests will need to wait to be submitted electronically once the system is back up. The imaging department will only accept paper referrals for emergency requests required during the downtime period that have been discussed directly with the department. If a report requires urgent review during the downtime, the imaging secretary will contact the referring GP surgery directly by telephone in the normal way.

Pathology requesting and reporting during downtime

Please complete the paper forms for pathology requests during the downtime. Pathology reports will be available via GP homepage.

Colleagues who get an error message the first time they load the Reporting/Requesting screen after the upgrade are advised to clear out their Internet browser cache. This is because .NET will be updated from v2 to v4 and cached v2 temporary files may need clearing out.

We apologies for any inconvenience this may cause.