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ICE System upgrade: 29 November, 8am to 2pm

November 27, 2023

Please be aware an essential ICE system upgrade will be taking place on Wednesday 29 November by our Pathology support partner BCPS to ensure the supporting infrastructure remains secure and security compliant. The work is scheduled to begin at 8am and should be completed by 5pm on Wednesday 29 November.

For up to four hours from 8am – 2pm on Wednesday 29 November the ICE system will be unavailable. This will affect SWBH users/services that use ICE for e-requesting or viewing reports.

  • Consideration to be made by clinicians to only order urgent blood tests and diagnostic imaging whilst the system is unavailable.
  • GPs and Birmingham Solihull mental health will still be able to view reports in EMIS/Systm1 or their results viewer.
  • Phlebotomy will need to print forms out in advance as they print the ICE forms when the patient turns up for S1 practices.   

Results

  • Pathology – these will continue to be sent to GP systems as normal as they are sent from Wolverhampton.
  • Radiology – these will not be sent to GP Systems during downtime.  They will be queued and sent when ICE is back up.  Any urgent findings will be emailed to the GPs in the usual way.

Orders

  • Pathology – please use manual forms for tests that need to be done during the downtime, wherever possible, please prepare requests via ICE before the downtime starts or postpone order until request can be added when system is back up.
  • Radiology – for routine referrals, please prepare requests via ICE before the downtime starts or postpone the order until request can be added when system is back up.  For urgent requests, please use manual forms and email these to swbh.TeamImagingBookings@nhs.net.

The activity will be closely monitored by BCPS and the Black Country Comms team will include this upgrade in their weekly brief to GPs. As always, should you have any further queries then please contact:

Radiology Contacts

For radiology queries, please contact radiology reception on

City Main X-Ray: 0121 507 5179

Sandwell Main X-Ray: 0121 507 3339

Rowley X-Ray: 0121 507 6324

Pathology Contacts

For any general queries, please contact SWBH Pathology IT on SWBH.Pathology-IT@nhs.net