Contact details change for ESR

January 24, 2020

The email address for contacting the ESR department has changed. You can now contact the team at swbh.esrhelpdesk@nhs.net. Please use the new email address with immediate effect.

Note: The old address will remain open for a while as ESR migrate the emails across. 

ESR FAQs:

Where else can I get help?

You can find a number of useful guidance documents

• Employee Self Service https://connect2.swbh.nhs.uk/esr/employee-self-service/
• Manager Self Service https://connect2.swbh.nhs.uk/esr/esr-service-guides/
• Mandatory Training Guide https://connect2.swbh.nhs.uk/learning-development/mandatory-list/
• ESR Report https://connect2.swbh.nhs.uk/esr/esr-workforce-information/

Why do I see different emails from ESR?

We know it can be confusing. In simple terms, emails you receive from ESR are either *system* generated emails or they are from us, the in-house *ESR team*.

How can I tell the difference?

If you see emails from ‘Production Workflow, ESR esr.wfmprod@nhs.net’, these are *system* generated emails and are straight from the ESR system itself. We cannot control or switch these off. They are not bad emails, and they shouldn’t be ignored as they contain information relevant to you.

What if I have a query about a system generated email?

 That’s when you need to contact the ESR Team.