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Colleagues feel they are making a difference according to latest NHS Staff Survey results

March 11, 2021

In a year that has tested NHS organisations across the country SWB colleagues have highlighted improvements in the quality of care and feeling they are making a difference to patients in their responses to the national NHS Staff Survey.

In October 2020, every colleague in our organisation was given the opportunity to take part in the national NHS Staff Survey; over 38 per cent of colleagues completed their survey with 2,786 anonymous responses flooding in.

The survey which is conducted once a year allows us to see how colleagues feel about their jobs and working for our Trust and examines the sentiments of colleagues across a range of key areas. Data is then compared against our performance in previous years and comparisons made against other similar organisations to determine our relative performance.

The national survey is mandatory for all NHS organisations with the results being used to inform national initiatives that can help support improvements in staff experience and wellbeing. The results of the national NHS Staff Survey are also used by NHS England to support national assessments of quality and safety.

There are a few key insights that we can take away from this year’s results:

  • I am satisfied with the quality of care I give to patients – 83.5%
  • I feel that my role makes a difference to patients – 90.4%
  • SWB has made adequate adjustments to enable me to carry out my work – 71.4%
  • Care of patients is SWB’s top priority – 75.0%

Whilst we look at the good things highlighted in the survey, it’s important we review the areas we could do better, and to do this we will be holding a range of listening events throughout April, May and June to gain a better insight in to what we can do to improve:

  • The wellbeing support offered to all staff
  • Equality, diversity and inclusion
  • Team communication
  • Line manager development

Managers will receive a copy of their directorate report which they will be required to share with their teams and jointly develop action plans to make improvements. Teams will also be asked to discuss and put forward suggestions to improve the four main organisational themes (as above). Teams will be given the opportunity to discuss the results during their team time and specially organised WebEx events.

More information will follow in the communication bulletins and in communications directly to managers.

You can read SWB’s full NHS Staff Survey report by clicking here.