Clarifying the difference between digital champions and super users

July 10, 2019

We’re aware that there has been some confusion about the difference between digital champions and super users. Both will receive additional training to increase their knowledge of Unity, and will play important roles during go-live, but there are significant differences to be aware of.

Digital champions will have received extra training on Unity in order to support their colleagues during go live. In addition to end-user training, they will have also completed a soft skills and a classroom session, lasting a total of one-and-a-half days. They will be rostered during go-live to help in their areas.

Super users are a step above digital champions, and will have an enhanced end-to-end knowledge of Unity to be able to help colleagues from different areas. They will not be rostered at go-live, instead acting as an extension of the Unity support team, helping out wherever required.

As well as end-user training, and both parts of digital champions training, super users will have done three further individual training days looking at patient journeys, and a half-day CAPMAN course where applicable.

It’s important to familiarise yourself with the digital champions and super users in your area. Keeping a list of both, along with pictures, in your Unity corner is a good idea. Having a list of which digital champions are rostered and when during the ten days following go-live will also help.

If you have any questions about digital champions and super users, or require further clarification, please email swbh.unity-champions@nhs.net.