Get enroled to MFA and prevent delays in accessing your accounts

September 5, 2024

We would like to thank all colleagues who have enroled Multi-Factor Authentication (MFA). Enrolment will allow us to help prevent cyberattacks on electronic health records and other systems which pose a risk to patient privacy.

What next for those that have not enabled it?

As previously communicated, those users who have not yet enabled MFA either by self-enrolling or through their Local Administrator (LA) will have had a change in their access to NHSmail. This means staff will need to complete further steps to access their account.

How has the access changed?

Staff who have not taken any action have been moved into a specific group that has a stronger sign in policy, changing their login experience requiring:

• An enhanced password policy including having to reset your password on Monday 2 September and requiring a minimum of 20 characters
• Having to reauthenticate every time your browser is closed and reopened
• Having to reauthenticate every eight hours
• Password expiring every 90 days

Need support to enrol onto MFA?

We will be offering drop-in sessions at the IT department at the following locations to help with the process:

• Trinity House, corridor B, Sandwell, Monday – Friday, 8am – 5pm
• 1st floor, pain management corridor, City, Monday – Friday, 9am – 5pm
• 1st floor, archer ward (admin corridor), Rowley, Monday – Friday, 8.30am – 4pm

There is also a step-by-step user guide available here for members of staff to follow.

For more information please chat with the IT Service Desk.