Are any of your emails being directed to your junk folder?

June 8, 2023

On Tuesday 6 June, NHS England were alerted to an issue which resulted in emails from external domains being incorrectly identified as spam and moved from the recipient’s Inbox to their junk folder. Further information is available here.

What was the impact to users?

As a result of the issue identified, more than 2.5 million legitimate emails were incorrectly identified as spam and moved to the junk folder of impacted accounts.

What action do you need to take?

It is good practice for NHSmail users to check their junk folder on a regular basis regardless, to ensure that any emails identified as spam which are legitimate can be dealt with, marked as ‘‘not spam’’, and are not missed.

As always, should you have any further queries regarding IT then please do contact the IT Service Desk on ext. 4050 or 0121 507 4050 or via Chat with the IT Service Desk.