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Action required: Urgent IT Maintenance affecting multiple systems taking place at 5pm today

November 27, 2020

Please be aware in order to try to resolve an ongoing issue with pathology results not appearing in Unity; IT will be carrying out urgent maintenance today at 5pm which will affect multiple IT systems. The work is scheduled to begin at 5pm and should be completed by 6pm. This will result in the systems detailed below being temporarily unavailable for up to 45 minutes:

  • Patients new to the Trust will not be able to be registered on iPM (Lorenzo) and FirstNet – full BCP required.
  • Patients new to the Trust will not be able to be visible in Medisoft – full BCP required.
  • Orders placed in Unity will not go to Radiology/Pathology during this time but will be sent once the systems come back up – BCP required.
  • New results will not be visible in Unity during this time but will be sent once the systems come back up.
  • Inpatients admitted from ED will not show up in iPM until the systems are back up.
  • Inpatients transferred between Wards will show on Capman but not on iPM until the systems are back up.
  • Inpatients discharged during this time will not show as discharged in iPM until the systems are back up.
  • Any new baby registrations will not be able to be completed until the systems are back up.

Colleagues will need to ensure they revert to BCPs for Blood Tests and Imaging requests during this time. Other Unity functionality such as documentation and Meds Admin will not be affected by this activity. Desktop alerts will be issued from 4pm advising colleagues about the planned downtime.

Please be assured the activity will be closely monitored at all times.

We apologise for any inconvenience this may cause. Should you have any further queries then call the 24 hour IT service desk on ext. 4050 or 0121 507 4050 for home workers.