8×8 Softphone system scheduled maintenance taking place this Saturday

January 14, 2022

Scheduled maintenance is due to take place affecting the 8×8 softphone cloud-based phone system on Saturday 15 January from 6am to 8am. However no downtime is expected.

The maintenance will only affect the speech analytics aspect of the system which is not currently in use by the Trust.

We are not expecting any impact and the 8×8 system should remain fully available as normal.  Please be assured the activity will be closely monitored by our IT Support teams who will ensure all services remain fully available.

Should you have any queries on this then please contact the IT helpdesk on ext. 4050 or 0121 507 4050 for home workers.