IT incident update – Toby Lewis, Chief Executive

October 19, 2018

Dear colleague

I am pleased to be able to report that from 4pm today some of our IT systems that were previously unavailable are now restored.

Thank you for your cooperation in treating patients safely using your business continuity arrangements. We have been able to see and treat all patients, with no need for cancellations of planned appointments and procedures.

The work continues to ensure we have robust infrastructure in our network and systems and a thorough review, with external experts, continues.

I appreciate the additional effort that many of you have put in to support our services during this period of IT failure. Many thanks for your commitment to our patients and each other.

If there are other IT issues, or the IT system you are using is not performing as it should please contact the IT helpdesk as usual on 4050 or via the Connect portal. We need to continue reporting all issues so that we have a true picture of functionality across the Trust and so that the team can take action to resolve the problems.

Best wishes

Toby Lewis, Chief Executive