Unity upgrade: 9 July, 6pm – 10 July, 6am

July 8, 2024

Please be aware an essential Unity upgrade will be taking place on Tuesday 9 July, 6pm overnight to Wednesday 10 July, 6am by our support vendor Cerner/Oracle to ensure the Trust’s EPR system remains up to date and compliant. The work is scheduled for approximately 12 hours.

From 12am on Wednesday 10 July to 4am the following Unity applications/functionality will be unavailable for up to four hours. During this period colleagues will need to revert to the business continuity plan for the services listed below:

• The following medical devices that automatically populate data into Unity will stop synchronising – (Philips monitors, draegar vents and anaesthesia machines)
• Unity Capman (capacity management)
• Unity Portering App
• CareAware Reporting (capman reporting)

Please note that medical device data will not be stored on the devices so will not retrospectively appear in Unity when the upgrade is complete.. For full recovery ensure all patient records are transcribed into Unity asap post upgrade.

Users will also be prompted twice to log out of Unity so server reboots can be performed around 3am to 4am. This is to ensure that colleagues are logging onto the new version of Capman after the upgrade.

This will affect colleagues working the night shift on Tuesday 9 July.

The activity will be closely monitored by our Unity leads, IT support and operational teams and our support vendor and an ICC will be set up. Please be assured task and finish meetings are underway to ensure for operational readiness.

Desktop alerts will be issued from 7pm on Tuesday 9 July reminding colleagues about the planned downtime.

Should colleagues need to reach out to senior porters during the upgrade they can do so at both acute sites:

• Sandwell – ext. 2501
• City – ext. 4291

As always, should you have any further queries then please do contact the IT Service Desk on ext. 4050 or 0121 507 4050 or via Chat with the IT Service Desk.