Telephone triage training supports assessment of cancer patients

February 9, 2024

Colleagues working with oncology and haematology patients can now access free online training to help utilise the UK Oncology Nurses Society (UKONS) triage tool in everyday practice.

The UKONS 24- Hour Triage Tool is a risk assessment tool that uses a red, amber and green (RAG) scoring system to identify and prioritise the presenting problems of patients contacting 24-hour advice lines. The aim of the new training is to provide a standardised programme that can be used as a basis for this specific triage process. The free training also provides generic information and guidance relating to organisational governance and the safe delivery of telephone assessment.

The elearning will be useful for all staff who undertake telephone assessment of cancer patients across secondary care, primary care and volunteer organisations (including service managers and practice educators).

You don’t need a healthcare email address to register, which means colleagues from third sector and voluntary organisations can access the training for free. Simply visit the UKONS Telephone Triage training programme page on the NHS Learning Hub to register and find out more.