Right Care Right Person – assisting police with when to respond to incidents

February 6, 2024

Right Care Right Person (RCRP) is a new approach that launched from this week (Monday 5 February 2024) across all NHS Trusts in the Black Country.

The approach is a process to assist police in making decisions about when it is appropriate for them to respond to incidents, including those which relate to people with mental health needs.

Please note, the threshold for a police response to a mental health-related incident is:

to investigate a crime that has occurred or is occurring; or
to protect people, when there is a real and immediate risk to the life of a person, or of a person being subject to or at risk of serious harm.

As healthcare providers we have been tasked in changing our practice and implementing due diligence prior to contacting police for support, and only to do so in the instances described above.

Advice and guidance can be gained by contacting

Lee Hurst : 0121 507 2677 / 07977145610
SWBH vulnerable adults team: 0121 507 2751
Mental health liaison team City : 0121 507 6063
Mental health liaison team Sandwell: 0121 612 8607
Police Vulnerability’s desk via tel: 101