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Unity maintenance: 9 November, 2.30am – 6.30am

November 8, 2023

Please be aware an essential Unity maintenance will be taking place on Thursday 9 November from 2.30am to 6.30am to ensure the Trust’s EPR system remains up to date and compliant. The work is being carried out by Cerner and is scheduled to begin at 2.30am for approximately four hours and should be completed by 6.30am.

During this time Unity will remain available; however for up to 45 minutes between 2.30am and 3.15am the following Unity messaging services will be delayed:

  • New patients will not be able to be registered on iPM (Lorenzo) and FirstNet – full business continuity plans required.
  • Radiology/pathology orders placed in Unity will be queued and not delivered until 3.15am GMT. – business continuity plans required.
  • New results will not be visible in Unity during this time but will be sent once the systems come back up.
  • Inpatients admitted from A&E will not show up in iPM until the systems are back up.
  • Inpatients transferred between wards will show on Capman but not on iPM until the systems are back up.
  • Inpatients discharged during this time will not show as discharged in iPM until the systems are back up.

Colleagues will need to ensure they revert to business continuity plans for blood tests and imaging requests during this time. The lab will phone out any urgent or abnormal results to the requestor during this time. Other Unity functionality such as documentation and meds admin will not be affected by this activity. Desktop alerts will be issued from midnight on Wednesday evening reminding colleagues about the planned downtime.

Then between 5.30am to 6.30am Unity users will be required to log off the system and log straight back in to allow the installation of a new update. Colleagues will receive a 15 minute count down warning within Unity prior to being forcibly logged off.

The activity will be closely monitored by desktop alert updates will also be issued from midnight.

As always, should you have any further queries then please do contact the IT Service Desk on ext. 4050 or 0121 507 4050 or via Chat with the IT Service Desk.