Multi-Factor Authentication roll out across all remote workers has now started

October 31, 2023

In our efforts to increase cyber security at SWB and as part of a wider NHS England mandate, Informatics are in the process of rolling out Multi-Factor Authentication (MFA) for all remote workers.

In addition, we will be enabling your account for Self-Service Password Reset (SSPR). SSPR is a feature that enables users to reset their passwords without contacting IT staff for help. The users can securely unblock themselves and continue working no matter where they are or time of day.

Your Pulse VPN client will be reconfigured. You will be disconnected from Pulse VPN and will be prompted to login to Pulse VPN. Note: This work is being implemented on a phased approach over approximately four months so you will not be affected straight away.

• Use the username and password for your laptop to register for MFA.
• Username is in the format xxxxx@swbh.nhs.uk
• For example, if you log into your laptop with firstname.surname
• Use: firstname.surname@swbh.nhs.uk

Follow the onscreen prompts. Detailed instructions can be found by accessing the user guide.

You will be given a 14-day grace period to register for MFA. After that it will be enforced, so ensure that you have enrolled prior to this. If you have any issues, please contact the service desk.